Privacy Policy

1. Who We Are

PAG Pharmatech America LLC ("PAG," "we," "our," or "us") is a US-based supplement contract development and manufacturing organization (CDMO) headquartered in Springville, Utah. This Privacy Policy describes how we collect, use, and protect information submitted through our website at pagpharmatechusa.com (the "Site").

2. Information We Collect

We collect information you provide directly to us, including when you:

• Submit a contact or quote request form
• Send us an email or call our team
• Engage with us regarding a manufacturing inquiry

The types of information we may collect include:

• Name and job title
• Company name and business type
• Email address and phone number
• Product category, MOQ range, and project details you choose to share
• Any other information you voluntarily provide in a message or form field

We may also collect limited technical information automatically when you visit our Site, such as your IP address, browser type, pages visited, and referring URL. This information is used solely for site performance and security purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or quote request
• Communicate about potential or active manufacturing engagements
• Improve the content and functionality of our Site
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We may share information with trusted vendors who assist us in operating our Site or communicating with you (e.g., email hosting). These parties are contractually obligated to protect your information.
• Manufacturing partners: Where necessary to fulfil a request, we may share project-related details with our FDA-registered manufacturing partner. No personal financial or sensitive data is shared without your consent.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.

5. Data Retention

We retain your information for as long as necessary to respond to your inquiry and maintain records of our business communications, or as required by applicable law. Inquiries that do not result in a business relationship are typically retained for up to 24 months.

6. Cookies & Tracking

Our Site may use basic cookies to support site functionality and performance. We do not currently use third-party advertising or retargeting cookies. If this changes, this policy will be updated accordingly.

You may configure your browser to refuse cookies; however, some parts of the Site may not function as intended if cookies are disabled.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@pagpharmatechusa.com. We will respond to verified requests within 45 days.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is intended for business professionals and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Site following any update constitutes acceptance of the revised policy.